MyMobigo is a personalised on-demand shuttle service that makes connecting to the ferry terminal at Half Moon Bay and Howick Village easy, convenient and reliable. Passengers book and pay directly from their smartphone through the MyMobigo mobile App and, using the latest technology, track your shuttle in real-time to their pickup location.
MyMobigo is a fast and low-cost way to connect people to places around the Half Moon Bay area with a fixed price of $3.50 for adults and $2.50 for concession or children. Rides can be booked four weeks in advance up until the day of travel through the App or by telephone, and are provided by Howick and Eastern Buses.
You can download the app now and book your trips. MyMobigo officially launched on 30 November, 2020.
MyMobigo operates from Half Moon Bay Ferry Terminal or Howick Village and connects passengers to Bucklands Beach, Howick, Mellons Bay, Cockle Bay, Botany Downs, Highland Park and Shelly Park.
Passengers must start or finish their journey at the Ferry Terminal in Half Moon Bay or Howick Village.
Monday to Thursday: Between 5:30am-10:30am & 2:00pm-7:00pm
Friday: Between 5:30am-10:30am & 2:00pm-11:30pm
Saturday: Between 7:00am-10:30am & 2:00pm-11:30pm
Sunday: Between 8:00am-10:30am & 2:00pm-8:00pm
Rides can be booked on the MyMobigo App at any time.
Telephone lines are open 8am-5pm, Monday-Friday (excluding public holidays).
MyMobigo only operates within the area shown, serving the Half Moon Bay and surrounding areas. We are continuing to review the areas where we operate, so if there’s a specific area that you want us to service let us know by emailing firstname.lastname@example.org.
Subscribe to our updates and we can let you know when we start servicing your area!
The current vehicles during the trial period are not wheelchair accessible. As demand grows we look forward to accommodating additional passenger requirements. All of our drivers are highly trained and are willing to offer extra support at your pickup point or destination. We welcome assistance dogs on board at all times. If you have a specific requirement or would like further information, please contact us on (09) 551 2185 or subscribe to our updates.
Book your ride by downloading the MyMobigo App, available from Google Play or the Apple App Store. Using the App allows you to quickly select a pickup location, book your ride, and track your vehicle to your location. Rides can also be booked by telephone on (09) 551 2185.
To help make rides as efficient as possible, passengers cannot add multiple stops.
Book your ride up to four weeks in advance up to the day of travel. The earlier you make your booking, the more likely there will be a seat. We recommend rides are booked at least one hour in advance.
Yes, you can block book repeat rides for up to 7 days at a time. E.g. This allows you to make one booking for the same journey to and from work each day of the week.
The MyMobigo App will suggest earlier and later time options for you to travel. If you’re booking by telephone, we’ll offer alternatives.
You can book up to seven seats per trip, subject to availability on board.
Yes. When booking a ride, you will immediately receive a booking confirmation within the App, with an estimated pick up and drop off time. This time may vary slightly, within a few minutes either side of the estimated time. Your final pickup time will be confirmed through the App, and by text message, 30 minutes prior to the pickup time. Telephone bookings will receive a text or email to confirm this same information, if these contact details are provided.
Yes. You will automatically receive your receipt by email when you make payment.
When your booking is confirmed you will see the make and model of your vehicle, and its registration plate number. All shuttles will be branded with MyMobigo.
You can cancel your ride through the MyMobigo App or by calling us. If you cancel more than 30 minutes ahead of your allocated pick up time, you will be refunded in full. If you cancel within 30 minutes of your ride, you will not be refunded.
We ask all passengers no longer intending to travel to cancel their ride as soon as possible, to help other passengers have a quicker ride.
Not showing up for your ride at the time allocated will delay the ride for other passengers and may mean they get to their destination late. We understand circumstances can change, so we offer free cancellations up to 30 minutes before the allocated pick up time. Passengers who do not show up or are late will be charged in full. Frequent cancellations or not showing up for bookings may result in your account being suspended.
We will make every effort to be at your meeting point on time but occasionally circumstances out of our control may cause a delay. You can use the App to keep updated on the shuttle arrival time.
MyMobigo uses a fixed pricing structure. The cost is $3.50 for adults and $2.50 for concession or children under 14 years of age.
If you are a Super Gold Card holder, you should register your concession pass in the MyMobigo App then book as normal, or book by calling (09) 551 2185. You will need to show the driver your pass when boarding.
Concessionary pass holders are still required to cancel rides if travel plans change, and this can be done through the App or by telephone up to 30 minutes before the allocated pick up time.
You will be able to pay securely by debit or credit card within the MyMobigo App or when booking by telephone. Payment cannot be made on the shuttle or with cash. MyMobigo has a trip wallet feature that allows you to automatically top when your trip credit gets low. This is the easiest and most cost-effective way to travel.
Shuttles are Mercedes-Benz Sprinter minibuses clearly marked with the MyMobigo branding.
Currently services can only be ordered using the MyMobigo App available for Apple or Android or book by calling (09) 551 2185.
If you you would like to know if your location is within the service zone please review the Service Zone Map here.
Yes, the service operates to and from the Half Moon Bay Ferry Terminal or Howick Village. You do not need to be catching a ferry.
Buses are equipped with free WiFi, USB charging ports and comfortable seating with seatbelts.
Yes, children can travel on board. Children under the age of 10 must be accompanied by a passenger 13 years or above.
Children 10 years or older can travel independently. If children are travelling on their own, we recommend an App booking is made on the device they will be travelling with to ensure they receive notifications about the trip, however a person must be at least 13 years of age to be a registered user of the MyMobigo App.
Yes. In the interests of comfort for fellow passengers, all buggys and prams must be folded and stored a the rear of the vehicle.
No, due to limited space on board we cannot carry bikes, e-scooters or mobility scooters.
Passenger feedback helps us improve your service, so we ask for feedback at various stages when using the MyMobigo App. You can also give specific feedback on the “About” page in the App, which sends feedback to us by email. After you complete a trip, you will be prompted through the App to give a ride rating (one to five stars) to help us get an overview of ride satisfaction.
We encourage you to carefully check you have all your personal belongings upon arrival at your destination. However, if you have left something on board, please get in touch via email or telephone — see Contact. We’ll then try and reunite you with your lost item as soon as possible.
MyMobigo’s goal is to provide everyone with the best and most equal service possible. We understand that sometimes unexpected things can happen which require you to cancel a ride, and we refund passengers who cancel up to 30 minutes before the allocated time. However, frequent cancellations or not showing up for bookings may result in your account being suspended, as this may mean other passengers may miss out on the service.
Help make everyone’s ride an enjoyable one.
Customers are asked to:
Customers should not:
We welcome and encourage assistance dogs on board. Other dogs (or small animals) are also permitted, but only one is allowed on board at a time — at the discretion of our drivers. Animals on board must be well behaved and of no danger or nuisance to other customers our employees. We ask you to comply with any reasonable instruction given by your driver whilst you and your animal are on board.
Drivers reserve the right to refuse animals to board.
MyMobigo is running during its usual service hours with the same number of shuttles as normal. However, onboard capacity may be modified to ensure everyone has enough space to travel safely. As rides are booked in advance, we can easily manage capacity on board. All payments must be made in advance to reduce contact with drivers and to remove the handling of cash.
There are no restrictions on who can use the shuttle service.
Please note that our drivers will be wearing a face mask. We ask that you wear a face covering too, for the benefit of yourself, and the other people on board.
Hand sanitiser: You should wash your hands or use hand sanitiser before and after every journey. We provide hand sanitiser on shuttles and ask you to use it before taking your seat. It is also good practice to carry your own hand sanitiser with you at all times.
Social distancing: Please remember social distancing at your meeting point and destination, and on board the shuttle. Board one at a time and give your driver plenty of space. Follow any safety information displayed on board and only sit with members of your household or bubble. Do not travel if you feel unwell.
Food and drink: In line with government advice, we currently ask you to not consume any kind of food or drink while on board.
Extra cleaning: We have enhanced cleaning regimes, with cleaning of high touch points such as handrails and seats a priority. We also use regular disinfectant ‘fogging’ of shuttles to ensure nowhere is missed.
If you have a disability and need assistance, please contact us in advance of your trip on (09) 551 2185.